Overview

The "Branch Operations (Level 1D)" course provides insights into Western Union (WU) operations within branch settings. Participants will gain an understanding of WU's nature of business, instant transfer methods, transaction flows, and the client transfer journey. The course aims to equip participants with the knowledge to handle WU transactions efficiently and provide a seamless experience to clients.

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Outcome

Distinguish between different operations of WU business..


List instant transfer methods.


Identify the flow of transactions.


Handle the journey of clients’ transfers.

Details

Developed by: Beacon FinTrain

Standard Total Hours: 6 Hrs

Language: English - Bilingual "English & Arabic"

Modalities: 
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Outline

  • Definition of WU business
  • Operation cycle of WU business
  • Instant transfer methods

  • Flow of transactions
  • Seamless experience to clients

  • Handling clients transfers journey
  • Fees and charges applied

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Who Should Attend

  • Frontline staff responsible for Western Union transactions and client interactions
  • Branch managers overseeing WU operations
  • Customer service representatives assisting clients with WU transfers
  • Operations managers and team leaders involved in branch operations

Why Beacon

Quality

Beacon FinTrain prioritizes excellence in every service, ensuring top-notch, reliable, and consistent outcomes that meet and exceed client expectations.

Specialization

We focus on finance, offering expert knowledge and bespoke solutions that cater to the unique needs of finance professionals in the Middle East and Africa.

Punctuality

Time is money. We respect deadlines, delivering precise and timely results to help our clients stay ahead in the fast-paced financial world.

Guidance

Beacon FinTrain is a guiding light in finance, providing insightful advice and support to navigate the complexities of financial markets and regulations.

Integrity

We uphold the highest ethical standards, fostering trust and transparency in all our dealings to build lasting relationships with clients.

Flexibility

Adapting to the dynamic finance sector, we offer versatile services and solutions that align with the evolving needs of our clients.